Put the Customer Back at the Heart of Your Business: Implementing a Customer-First Strategy

Put the Customer Back at the Heart of Your Business: Implementing a Customer-First Strategy

Customers belong at the heart of your business. Ensuring that this comes to fruition and results in business growth requires intention, commitment, and strategy. Our world is changing rapidly; thus, we need to keep an eye on how our customers are changing. It begins with implementing a customer-focused strategy and building an organizational culture that supports and believes in it. In this presentation, we’ll explore steps to implementing a customer-first strategy by better understanding how the voice of the customer plays an essential role in building long-term brand loyalty and driving business growth.

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About The Speaker

Angelo Ponzi

Angelo Ponzi

CEO/Fractional CMO, The Craft Group

Hosts

Michael Bernzweig

Michael Bernzweig

Founder, Software Oasis

Michael Bernzweig is a SaaS industry connector and the founder of Software Oasis, leading collaboration and partnership initiatives for B2B tech. He is passionate about building professional communities.

Michael Bernzweig

HubSpot

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